Effective Date: 19-8-2024
1. Introduction
At The Dry Fruit Shop, we are committed to ensuring that you are completely satisfied with your purchase. This Refund and Returns Policy outlines the conditions under which you may return products and request a refund.
2. Return Eligibility
To be eligible for a return, the following conditions must be met:
- Timeframe: Returns must be initiated within 5 days from the date of delivery.
- Condition: The item must be unused, in its original packaging, and in the same condition as when you received it.
- Proof of Purchase: A receipt or proof of purchase is required for all returns.
3. Non-Returnable Items
Certain items cannot be returned, including but not limited to:
- Perishable goods (e.g., dried fruits)
- Customized or special order items
- Items marked as final sale or non-returnable at the time of purchase
4. Return Process
To initiate a return:
- Contact Us: Email our customer service team at [support@thedryfruitshop.com] or call [Your Phone Number] to request a return authorization. Provide your order number, item details, and reason for the return.
- Return Authorization: Once your return request is approved, you will receive instructions on how to return the item. Please follow these instructions carefully.
- Shipping: Ship the item back to us using a trackable shipping method. You are responsible for the cost of return shipping unless the return is due to a defective or incorrect item.
5. Refund Process
Once we receive and inspect the returned item, we will process your refund. The refund will be issued to the original payment method used for the purchase.
Refunds will be processed within 5 business days from the date we receive the returned item.
6. Exchange Policy
We do not offer direct exchanges. If you wish to exchange an item, please follow the return process to receive a refund and then place a new order for the desired item.
7. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately at [support@thedryfruitshop.com] or [Your Phone Number]. We will arrange for a return or replacement at no additional cost to you.
8. Cancellation Policy
Orders can be canceled before they are shipped. To request a cancellation, please contact us as soon as possible. Once an order is shipped, it cannot be canceled, but you may return it according to our return policy.
9. Contact Us
If you have any questions or concerns about our Refund and Returns Policy, please contact us at:
The Dry Fruit Shop
Email: [support@thedryfruitshop.com]
Phone: [+92 344 3773867 ]
Address: [Karachi, Pakistan]
10. Policy Changes
We reserve the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on our Site, and it is your responsibility to review this policy periodically. Continued use of the Site after any changes indicates your acceptance of the revised policy.
